Creating a contact form
Create a contact form with its own link to collect inquiries from your website, social profiles or email signature. Each submission creates a contact and a conversation in CoreHue. You can read submissions on every plan; replying through CoreHue requires Plus or Pro.
Contact forms are included on every plan, including Free.
Making a new form
- Go to Contacts → Contact forms and click New form.
- Give it a Form name.
- Choose what New contacts become: Lead or Client.
- Click Create.
CoreHue opens your new form in the builder, ready to go with five fields: First name, Last name, Email, Phone number and Message. You can publish it as it is, or add your own questions first. See Building your contact form.
Choosing a good name
The form name does three jobs, so it's worth a moment's thought:
- It's the heading at the top of the public form, so visitors see it.
- It's the subject of the conversation each submission opens in Messages.
- It's how you tell your forms apart in the list.
Something like "Wedding inquiries" or "Get in touch with Studio Lumen" works far better than "Form 1".
Lead or client?
Lead is right for almost every form. It's for people who haven't committed to anything yet.
Choose Client only for a form that goes to people you're already working with, like a details form you send to booked couples. CoreHue still promotes leads to clients by itself once they book, pay or sign. See Leads vs clients.
Changing the name or contact type later
- On the Contact forms list, open the form's three-dot menu.
- Choose Edit form.
- Change the Form name or New contacts become in Form details, then click Save.
The fields, description and confirmation message live in the builder. Click the form's row to open it.
Your form starts as a draft
New forms are Draft, so nobody can see them until you publish. Build at your own pace, then publish and share the link. See Sharing your contact form.
The contact forms list
The list shows each form's Name, what it Creates (Lead or Client), its Status and when it was Updated. The status filter has All forms, Draft, Published and Archived. All forms covers everything except archived ones.
You can run as many forms as you like. A separate wedding form and commercial form, for example, lets you ask different questions and see at a glance where each person came from.
Frequently asked questions
Do contact forms cost extra?
No. Contact forms are included on Free, Plus and Pro. On Free you can read every submission, but replying needs Plus or Pro. See Messages on the Free plan.
What's the difference between a contact form and a questionnaire?
A contact form is for anyone, uninvited, and creates a new contact. A questionnaire goes to a specific contact you already work with. See How questionnaires work.
Should I use a contact form or an inquiry service?
Use an inquiry service when people come to you about a specific service on your booking page, and a contact form for general "get in touch" messages. See Contact forms vs inquiry services.
I used intake forms before. Where did they go?
Intake forms are now called contact forms. Your forms, submissions and links all carried over, and old links redirect to the new address.