# Everything on a contact's page

> A CoreHue contact page puts a client's payments, bookings, galleries, documents, messages and private notes in one place. Here's what each part shows.

Source: https://help.corehue.co/docs/contacts/the-contact-page/

Open a contact to see their bookings, linked galleries, documents, payments and messages. The **Overview** tab shows a summary and your private notes.

## The figures at the top

| Card | What it shows |
| --- | --- |
| **Received less refunds** | What they've paid you, minus anything refunded |
| **Balance due** | What they still owe on open invoices |
| **Bookings** | How many bookings they've had |
| **Last activity** | When something last happened with them |

If they've paid or owe you in more than one currency, **Received less refunds** and **Balance due** each get a small currency menu, so you see one currency at a time.

## The nine tabs

### Overview

- **Contact**: email, phone, company and address, with copy buttons on the email and phone.
- **Details**: **Contact type**, **Status**, **Source**, **Added** and **Last updated**, plus **First booking** once they've booked.
- **Received less refunds** chart: payments received per month, with refunds taken off the month they happened. Change the window to **Last 6 months**, **Last 12 months**, **This year** or **Last year**.
- **Contact notes**: your private notes (more below).

### Activity

A timeline of everything that's happened with this person. Choose **Load more** to go further back.

### Messages

"Every conversation you have had with this contact." Unread conversations have a dot, and your own last message starts with "You:". Click one to open it in Messages. Replies you send from your own email app show up here too.

### Proposals, Bookings, Invoices, Contracts and Questionnaires

One tab each, listing everything of that kind for this person with its status, dates and amount. Each tab shows a count, so you can see where things stand before you open it.

### Galleries

Every gallery linked to this contact. If there are none yet, click **Create gallery** to make one already linked to them, or link an existing gallery from that gallery's settings. See [Linking a gallery to your contacts](/docs/galleries/linking-galleries-to-contacts).

## Private contact notes

**Contact notes** sit at the bottom of the **Overview** tab and are only visible to you. Your client never sees them, and they're never included in anything you send.

1. Click **Add note**.
2. Write your note (up to 5,000 characters).
3. Click **Add note** to save it.

Each note has edit and delete buttons, and a note you've changed shows "Edited". Use them for the things that make you better at your job: the venue coordinator is tricky, they hate posed shots, grandma should be in more photos than she'll ask for.

## Starting work from a contact

The top of the page has everything you can do for this person:

- **Send message**, the main button
- **Edit**, to change their details. See [Editing a contact's details](/docs/contacts/editing-a-contact)
- **More actions**, with **Create proposal**, **Create booking**, **Create invoice**, **Create contract**, **Create questionnaire**, **Create gallery** and **Archive contact**

Anything you create here opens with their details already filled in. **Create gallery** links the new gallery to them, so it shows on their **Galleries** tab and they're offered first when you share it. See [Creating a gallery](/docs/galleries/creating-a-gallery).

If the contact has no email, **Send message** asks you to add one first.

> **Messaging on the Free plan**
On Free you can read every conversation, but **Send message** opens an upgrade prompt. Sending and replying need Plus or Pro. See [Messages on the Free plan](/docs/messages/messages-on-the-free-plan).

## Archived contacts

An archived contact's page opens with an **Archived contact** notice: "Hidden from active lists. The history stays." Everything is still readable, and **Restore contact** in that notice brings them back. See [Archiving and restoring contacts](/docs/contacts/archiving-contacts).

## Frequently asked questions

### Why does "Received less refunds" look lower than what I invoiced?

**Received less refunds** counts money actually received from the contact, minus refunds. Unpaid invoices show under **Balance due** instead.

### Can my client see my contact notes?

No. Notes are only for you and never appear in emails, documents or galleries.

### Why isn't a gallery showing on the Galleries tab?

The tab only shows galleries linked to this contact. Open the gallery, go to **Settings → Details → Contacts**, and add them.

### Where are the messages from before I used CoreHue?

The **Messages** tab on a contact's page only shows conversations that happened in CoreHue, including your client's replies to emails you sent from CoreHue. Emails from before you used CoreHue stay in your own inbox.