# Your client is having trouble signing

> Fix the usual reasons a client can't sign a CoreHue contract: an expired or withdrawn link, a proposal to accept first, missing blanks or a lost email.

Source: https://help.corehue.co/docs/contracts/client-having-trouble-signing/

If your client can't sign a contract, ask what message they see and check the cases below. The contract's status, expiry date or required fields may be preventing them from signing.

## "This contract is not available"

The link doesn't point to a live contract any more. This usually happens when you changed the contact or recipient email on a sent contract, which creates a new link, or the client is using an old link from an earlier email.

**Fix:** open the contract and choose **Resend contract**, or **Share** to copy the current link and send it directly.

If the page says "We couldn't load this contract", it's a temporary problem loading the page. Ask your client to refresh and try again.

## "Accept the proposal to sign this"

The contract belongs to a [proposal](/docs/proposals/what-clients-see), and your client hasn't accepted it yet. The contract shows a **Pending** badge and has no agreement to read, because the final terms depend on the choices they make in the proposal.

**Fix:** your client chooses **Return to proposal**, confirms their choices and accepts. The agreement is then ready to review and sign.

## "This contract has expired"

The **Expiry Date** passed before your client signed. If they'd already signed and the contract lapsed before you counter-signed, the page says so.

**Fix:** open the contract and choose **Reissue contract** to send a fresh version. Consider a later expiry date, or none.

## "This contract was withdrawn"

You voided this contract, so it can't be signed. Your client sees a **Withdrawn** badge.

**Fix:** if it was a mistake, or they still need to sign, choose **Reissue contract**.

## "This contract was declined"

Your client, or someone with their link, chose **Decline**. Check the **Declined by contact** banner on your side for their reason.

**Fix:** talk it through first. When you're both happy, choose **Reissue unchanged** to send it again, or duplicate and edit it if the terms are changing.

## The Sign and agree button doesn't go through

CoreHue won't sign until everything needed is there, and it scrolls to whatever is missing. Ask your client to look for one of these messages:

- **"Needed before you can sign"** under a blank in **Fill in the blanks**. A required blank is empty.
- **"Add your signature to sign"** in the **Sign** section. They haven't drawn or typed a signature yet.
- **"You need to agree before signing"** under the consent box. The box isn't ticked.

If drawing a signature is fiddly on their device, they can switch to **Type** and type their name instead. It counts the same.

## There's no sign section at all

If the badge reads **Signed** or **Completed**, your client has already signed. Signed means it's waiting on your [counter-signature](/docs/contracts/counter-signing). Once you add it, they'll see **Completed** and a **Download PDF** button.

## Your client never got the email

1. Open the contract and choose **Email history** to see whether it was delivered.
2. Ask your client to check spam, promotions and other inbox tabs.
3. Choose **Share**, copy the link and send it by text or WhatsApp.

[My client didn't get my email](/docs/messages/when-an-email-doesnt-arrive) and [Emails landing in spam](/docs/troubleshooting/emails-going-to-spam) have more fixes.

## You can't send the contract at all

- **"Contact needs an email address to send the contract".** Add an email to the contact, or share the link instead. See [Editing a contact's details](/docs/contacts/editing-a-contact).
- **Cannot send contract**, with a list of variables. Something the contract needs is missing, like a linked booking or your business phone. See [Variables and blanks](/docs/contracts/smart-fields-and-blanks).
- **Contract limit reached**. You've used the 5 contracts included in the Free plan. Upgrade to send more, or put the contract inside a proposal or on a booking service, which don't count. See [What's included on the Free plan](/docs/plans-and-billing/the-free-plan).

## Frequently asked questions

### Can I sign on my client's behalf?

No. Only your client can add their signature to a CoreHue contract, from their own link. That's what makes the signature record meaningful. If they're struggling with one device, they can open the same link on another, such as a laptop instead of a phone.

### My client signed the wrong contract. What now?

A signed contract can't be unsigned in CoreHue. Void it if it hasn't been completed, then send the correct one. If it's already completed, write a new contract that replaces it and have them sign that.

### Does my client need to download anything to sign?

No. Signing a CoreHue contract works in any up-to-date browser on a phone, tablet or computer, with no app and no account.

### Can I send my client a guide to signing?

Yes. [Signing your contract](/docs/for-clients/signing-a-contract) is written for clients and walks through every step.