Checking which gallery emails you've sent
"I never got it" is a common reply to a gallery email. Email history tells you in a few seconds whether the email left, reached your client's inbox, or bounced, so you know whether to resend or to ask them to check their spam folder.
Open email history
- Open the gallery.
- Click the ⋯ menu at the top right of the header.
- Choose Email history.
Each row shows the Email address it went to, the Subject, the Date it was sent, and its Status. If you sent one email to several people, each recipient gets their own row, so you can see exactly who received it.
If nothing has been sent yet, you'll see "No emails sent for this gallery yet".
What each email status means
| Status | What it means | What to do |
|---|---|---|
| On the way | Waiting its turn to be sent. | Give it a minute. |
| Sending | Being sent now. | Give it a minute. |
| Sent | Left CoreHue. Your client's email provider hasn't confirmed delivery yet. | Usually fine. Check back shortly. |
| Delivered | Your client's email provider accepted it. | If they can't find it, ask them to check spam, promotions or other folders. |
| Taking longer | Delivery is delayed, often by your client's email provider. | Wait a little, then check again. |
| Not delivered | The address bounced. | Check the address for typos and resend, or use another address. |
| Marked as spam | Your client (or their provider) flagged it as spam. | Ask them to mark it as not spam, then resend. |
| Could not send | Something went wrong sending it. | Try sending again. |
| Not sent | The address is blocked from receiving, usually after an earlier bounce or spam report. | Use a different address, or send the link another way. |
"Delivered" means the email reached their email provider. It doesn't mean they've opened it. Whether they've actually looked shows up elsewhere: downloads, favorites and visitor emails all appear on the gallery's Activity tab. See Seeing who downloaded what.
When the email didn't arrive
The fastest fix is often to skip email altogether. Click Share in the gallery header, copy the link and any codes, and send them by text or WhatsApp. See Sharing a gallery link or on social media.
For a longer checklist, see My client didn't get the gallery email and Emails landing in spam.
Frequently asked questions
Does Email history show whether my client opened the gallery?
No. Email history shows delivery, not opens. To see whether someone has been in the gallery, check the Activity tab for downloads, favorites and registered emails.
Can I resend from Email history?
No, not from the list itself. To resend a gallery email, click Share in the gallery header, then Share via email, and send it again. The new send gets its own row.
My client's email says Delivered but they can't find it. What now?
When a gallery email shows Delivered but your client can't find it, ask them to search their inbox for your business name and check spam or promotions folders. If it still doesn't turn up, send the link by text from the Share dialog.
Where is the activity log for the gallery?
The gallery's activity log is the Activity tab, which shows downloads, favorites, registered emails and hidden photos. Email history only covers the emails you've sent.