Getting help from the CoreHue team
Contact the CoreHue team if you need help using the app, have a feature question or want to report a problem. Include the affected page and what you were trying to do so we can investigate.
Priority email support is included on the Pro plan, so Pro members' messages go to the front of the queue. Every plan gets email support. See CoreHue plans.
How to reach us
- Email: [email protected]
- Contact page: contact us
- Inside CoreHue: open the menu under your avatar in the top right and choose Contact support. It starts an email to us.
We reply by email on business days.
What to include
A few details help us fix things in one reply instead of three:
- The email address you use for CoreHue.
- What you were trying to do, and where (for example "sharing the Smith wedding gallery").
- What happened instead, including any message you saw on screen, word for word if you can.
- A screenshot or a short screen recording.
- For a client problem, the link they were trying to open and what device or browser they used.
Please never send us passwords, full card numbers or your clients' private documents. We'll never ask for them.
Before you write
You might find the answer faster here:
- Search with the bar at the top of any page in this help center.
- Frequently asked questions for quick answers.
- Troubleshooting for things that aren't working as expected, like uploads, downloads, booking times or Stripe.
- I'm seeing an upgrade prompt if a feature asks you to upgrade.
If your client needs help
Your clients don't have CoreHue accounts, so they'll usually come to you first. Our help for clients pages are written for them, covering things like downloading photos, signing a contract and paying an invoice. Send them the link to the page they need.
If a client problem has you stumped, write to us with the link they used and we'll take a look.
Account requests
Some things we handle for you by email, such as deleting your account. Write to [email protected] from the email address on your account so we know it's really you. See Deleting your CoreHue account.
Frequently asked questions
How quickly will I hear back?
We reply by email on business days, and Pro members are answered first. Including the details above helps us solve it in one go.
Is there phone or live chat support?
Support is by email for now. Screenshots and links in an email usually let us solve things faster than a call would.
Can I suggest a feature?
Please do. Email [email protected] with what you'd like and how you'd use it. Requests from photographers shape what we build.
Can my client contact CoreHue directly?
They can, but you're usually the fastest route, because you control their gallery, booking, contract and invoice. Point them to help for clients first.