Statuses explained
Almost everything in CoreHue carries a small status badge. Most read the way you'd expect, but a few pairs are easy to mix up, like signed and completed, or draft and unlisted. Use this page as your reference, with a table for each area.
Galleries
| Status | What it means |
|---|---|
| Draft | Never published. The link doesn't open for anyone else. |
| Published | Live. Anyone with the link, and any password you've set, can view it. |
| Unlisted | Taken offline. The link stops working until you publish again. |
A gallery card can also show Restricted when you're over your storage limit, or Video restricted (N videos restricted when there's more than one) when you're over your video limit. Clients can't open a restricted gallery until you're back within your plan. See Draft, published and unlisted galleries and When you're over your storage limit.
On many websites "unlisted" means hidden but still reachable. In CoreHue an unlisted gallery is switched off, and an Auto expiry date unlists a gallery on its own when the date arrives.
Booking services
| Status | What it means |
|---|---|
| Draft | Not published yet. It isn't on your booking page. |
| Published | Live and bookable. Counts toward your plan's published service limit. |
| Unpublished | Was live, now switched off. Its link stops working until you publish it again. |
| Archived | Put away, out of your lists and pickers. |
See How many services can I publish?
Bookings
| Status | What it means |
|---|---|
| Pending | Waiting on something: a payment, a signature, a questionnaire or your approval. |
| Confirmed | Everything required is done. It's happening. |
| Completed | The session has taken place. |
| Cancelled | Called off. |
| Expired | An unpaid booking ran out of time and the slot reopened. It can't be confirmed later. |
A pending booking confirms itself as soon as the last outstanding thing is done. See Why is a booking pending?
Bookings that collect payment also show a payment badge: Awaiting payment, Processing, Pending review, Partially paid, Deposit paid, Paid, Overdue or Needs attention (a payment was refunded or reversed).
Inquiries
| Status | What it means |
|---|---|
| Open | Still a live possibility. |
| Booked | It became a booking. |
| Closed | Finished, for whatever reason. |
Invoices
| Status | What it means |
|---|---|
| Draft | Not sent. Only you can see it. |
| Open | Sent, with money still owed. |
| Partially paid | Some of the balance is in. |
| Overdue | Past its due date and unpaid. With a payment schedule, any single late payment makes the invoice overdue. |
| Paid | Settled in full. |
| Cancelled | Voided because it shouldn't have existed. |
| Written off | Real and owed, but you've accepted it won't be paid. |
See Invoice statuses.
Proposals
| Status | What it means |
|---|---|
| Draft | Still being written. |
| Sent | With your client, waiting for their decision. |
| Accepted | They said yes. The contract and invoice now exist. |
| Declined | They said no. |
| Expired | The deadline passed without an answer. |
| Cancelled | You withdrew it. |
Contracts
| Status | What it means |
|---|---|
| Draft | Still being written. |
| Sent | With your client, waiting for their signature. |
| Signed | Your client has signed. It's waiting for your counter-signature. |
| Completed | Signed by everyone. Your client can now download the PDF. |
| Declined | Your client refused to sign. |
| Expired | The deadline passed unsigned. |
| Voided | You cancelled it. Your client's page says the contract was withdrawn. |
Signed is the one people misread. It means the ball is in your court. See Counter-signing and completing a contract.
Questionnaires
| Status | What it means |
|---|---|
| Draft | Saved but not sent. |
| Scheduled | Waiting to go out on a set date, often from a booking. |
| Sending | On its way now. |
| Awaiting response | With your client, not answered yet. |
| Completed | Answered and submitted. |
| Expired | The close date passed unanswered. |
| Cancelled | You called it off. |
| Failed | CoreHue couldn't send it. |
Contact forms
| Status | What it means |
|---|---|
| Draft | Not live. The public link doesn't work yet. |
| Published | Live. Anyone with the link can fill it in. |
| Archived | Retired. You can read it but not publish it again. |
Collections in a gallery
A client's collection is Active while they're still choosing and Submitted once they've sent it to you.
Frequently asked questions
What's the difference between Draft and Unlisted on a gallery?
Both are offline. Draft means it was never published. Unlisted means it was live and you, or an expiry date, took it down. Publishing an unlisted gallery brings the same link back.
Why is my booking still pending after the client paid?
Something else is probably outstanding, like a contract signature, a questionnaire, or your own approval. The booking shows which one at the top of its page.
What's the difference between Cancelled and Written off?
Cancelled means the invoice shouldn't have existed, like a duplicate or a job called off. Written off means the money was genuinely owed but won't be paid.
Why does my contract say Signed and not Completed?
Your client has signed and it's waiting for your signature. Counter-sign it and it moves to Completed.