Past bookings and no-shows
There's nothing to close once a session is over. A confirmed booking stays Confirmed after its date passes, so it keeps a clean record of the job alongside its invoice, contract and gallery. The only time you need to step in is when a session didn't happen the way it was booked, like a client who never turned up.
What happens after the session date
- The status stays Confirmed. CoreHue doesn't mark sessions as done, and there's no button to do it.
- It stays on your list and calendar. Active bookings on Bookings → All bookings includes past sessions, and the booking stays on your calendar on the day it happened.
- Booking reminders stop on their own. They're timed before the session, so none go out afterwards.
- Invoices carry on. An unpaid balance stays open, and any payment reminders you set on the invoice keep working. See Automatic invoice reminders.
Bookings you marked as complete before this change now show as Confirmed too. Nothing about them was lost.
When a client doesn't turn up
There's no no-show status in CoreHue. Here's the cleanest way to handle one.
First, check they were told
Open the booking and choose Email history from the three-dot menu. If the confirmation or a reminder wasn't delivered, your client may never have had the details. Better to know that before you assume anything. See My client didn't get my email.
Write down what happened
Bookings don't have a notes field, so use the contact. Open your client's page, go to the Overview tab, and add a note under Contact notes. Only you can see it. Write the date, how you tried to reach them, and what you agreed afterwards. If a deposit is ever disputed, this is the note you'll want.
Then decide what the booking should say
| What you agreed | Do this |
|---|---|
| A new date | Click Reschedule booking on the summary card and pick the new time. See Rescheduling a booking |
| The session is off for good | Choose Cancel booking from the three-dot menu. Leave Send cancellation email unticked unless you want them emailed. See Cancelling, restoring or deleting a booking |
| You'd rather keep it as it is | Leave it. A confirmed booking with a note on the contact is a perfectly good record |
Cancelling takes the booking off your active list and calendar. Payments already made stay recorded, and an invoice with money still owing is cancelled so nobody is chased for it.
Sorting out the money
CoreHue doesn't charge or refund anything automatically here. Your cancellation policy decides what happens:
- A deposit already paid is usually kept, if your policy says so. Nothing to do: it stays recorded on the invoice, even if you cancel the booking.
- An unpaid balance is a judgment call. If you're letting it go, cancel the booking (which cancels the invoice with it) or cancel just the invoice. See Editing, cancelling or deleting an invoice.
- If the mix-up was on your side, refund promptly. See Refunding a payment.
Fewer no-shows next time
- Turn on booking reminders. Most no-shows are forgetfulness, and a reminder the day before makes a real difference. Set them on each service in the Confirmation and reminders step. See Booking confirmation and reminder emails (Plus and Pro).
- Take a deposit. People turn up to things they've paid for. See Pricing, deposits and payment deadlines.
- Send the booking page. It has the date, place and any meeting link in one spot, so your client isn't hunting through emails on the morning of the shoot.
Frequently asked questions
Where did Mark as complete go?
It was removed. Past bookings now stay Confirmed, so there's nothing to close after a shoot. Your bookings, invoices and history are all still there.
Why are last month's sessions still in Active bookings?
Because Active bookings shows everything pending or confirmed, including sessions that have already happened. Use the Date column to sort them, or search for the client you're after.
Is there a way to mark a booking as a no-show?
No, there's no no-show status. Record what happened in the contact's notes, then reschedule, cancel or leave the booking as it is.