Booking confirmation and reminder emails
CoreHue sends booking confirmations and can send reminders before a session. Set your default messages under Bookings → Settings → Emails, or use a different confirmation message on a service.
Confirmations, inquiry auto-replies and other booking emails go out on every plan. Automatic booking reminders need Plus or Pro. See CoreHue plans.
Your confirmation and auto-reply
Bookings → Settings → Emails holds two emails, both on by default, each with a Message you write:
- Booking confirmation, "Send an email when a booking is confirmed."
- Inquiry auto-reply, "Send an automatic reply when a new inquiry is received."
Use Variables in the toolbar to add details like your client's first name. See Filling in client details automatically.
These are your defaults. Any service can use its own words instead, in the Confirmation step of its booking flow (step 6 on direct booking and mini sessions, step 3 on inquiries). Leave the service's message blank and the default here is used.
Turning off Booking confirmation stops your clients getting their confirmation email. To quieten your own inbox, use notification emails instead.
What your clients receive
| When it goes out | Subject | |
|---|---|---|
| Inquiry auto-reply | The moment someone sends an inquiry | "Thank you for your inquiry, [first name]" |
| Booking received | A booking is made but still waiting on something | "Waiting for payment", "Waiting for requirements" or "Your booking is being reviewed" |
| Booking confirmation | The booking is confirmed | "Your booking is confirmed" |
| Booking reminders | Before a confirmed booking, if you turn them on | "Reminder: [service] on [date]", "Reminder: [service] is tomorrow" or "Today: [service]" |
| Reschedule notice | You move the booking and choose to notify | "Your booking was rescheduled" |
| Cancellation notice | You cancel and choose to notify | "Your booking has been cancelled" |
| Late payment | Money arrives after a booking has expired | "We received your payment" |
The auto-reply is the one to get right. The wait between inquiring and hearing back is when people book someone else. Say when you'll reply and what happens next. If you switch the auto-reply off, clients still get a plain receipt so they know it arrived. They just don't get your words.
The confirmation includes the date, time and location, a way to add it to their calendar, and a View booking button. Your confirmation message is the body.
The booking received email has a Complete your booking button that takes your client back to finish whatever's outstanding.
Booking reminders
Booking reminders are set up once under Settings → Reminders, not per service, so they apply to all your bookings.
- Go to Settings → Reminders.
- Turn on Booking reminders, "Send automatic reminders before a confirmed booking."
- Tick any of 7 days before, 3 days before, 1 day before and Day of booking.
Reminders only go to confirmed bookings and stop once a booking is completed or cancelled. For virtual sessions they include a Join meeting link. See Setting up automatic reminders.
On Free, the Reminders tab is hidden and nothing sends. Your settings are kept, so they start working again when you upgrade.
What you receive
Your own emails live under Settings → Notifications. The Bookings section includes:
- New inquiry, "A client sends an inquiry from a booking page."
- Booking confirmed, "A client confirms a booking."
- Services unpublished on Plus and Services unpublished on Free, when a plan change takes services off your page
The Payments section holds Booking payment proof, sent when a client uploads proof of a manual payment, and Payment received after booking expiry.
All are on by default. Notification emails at the top of that page turns them all off if you'd rather work from your Home screen. See Choosing which notifications you get.
Writing emails clients read
- Answer the next question. For an auto-reply, it's "when will I hear back?". For a confirmation, it's "where do I go and what do I bring?".
- Keep it short. These get read on a phone, usually on the move.
Frequently asked questions
How do I check whether a client got their confirmation?
Open the booking and choose Email history from its ⋯ menu. It shows what was sent and whether it was delivered. Inquiries have the same option.
Can each service have its own confirmation message?
Yes. Write it in the Confirmation step of the service's booking flow. Leave it blank to use your default from Bookings → Settings → Emails.
Do booking emails show CoreHue branding?
On Free, client emails show "Powered by CoreHue". On Plus and Pro you can turn that off. See Removing CoreHue branding.
Why didn't my client get a reminder?
Reminders need Plus or Pro, Booking reminders must be on, and they only go to confirmed bookings. A booking still pending payment won't get one.