In-person and online sessions
Set where a service takes place: at your location, at the client's location or online. The choice determines which location details or meeting link your client sees.
Choosing a location type
On a direct booking service, open Availability & location and pick a Location type. On an inquiry service it's on the Details tab. Each mode offers the options that make sense for it.
| Location type | What it means | Direct booking | Inquiry |
|---|---|---|---|
| Fixed location | Held at one place you set | Yes | Yes |
| Client's location | The client gives their address | Yes, while booking | Yes |
| Client chooses the location | Your place or theirs, the client picks | Yes | |
| Virtual | Meet online | Yes | Yes |
| In person or virtual | The client picks in person or online | Yes | |
| Decide later | Set it after reviewing the inquiry | Yes |
New direct booking services start on Fixed location. Inquiry services start on Client's location.
Your studio or a set venue
Fixed location, Client chooses the location and In person or virtual all ask for a Location name and Address. Both appear on the booking and in confirmation emails.
Put anything else useful in the service description: parking, the buzzer code, which entrance to use. It saves a message on the day.
The client's address
Client's location asks your client for an address as part of booking, and it travels with the booking. Use it for newborn sessions at home, real estate, or anything on location.
Client chooses the location suits inquiry services when you shoot both in studio and on location. Your client picks between your venue and "At my location", so you don't need two near-identical services.
Online sessions
On a direct booking set to Virtual or In person or virtual, a Virtual setup section appears with four choices:
| Option | What happens |
|---|---|
| Google Meet | "Create a Google Meet link automatically." Needs Google Calendar connected. |
| Zoom | "Create a Zoom link automatically." Needs Zoom connected. |
| Custom link | "Use your own meeting link." Add it under Meeting link. |
| Add details later | "Share the details after booking." |
Google Meet and Zoom are greyed out until you connect them under Bookings → Settings → Integrations, reading "Connect Google Calendar first." or "Connect Zoom first." If a service already set to Google Meet or Zoom loses its connection, a notice appears on the service, like "Connect Zoom to create meeting links." See Connecting Google Calendar and Adding Zoom meetings to bookings.
Google Meet and Zoom create a new meeting for every booking. A Custom link is the same room for everyone, so a call that runs over can have the next client walking in on it.
In person or virtual asks your client "How should the service be held?" with In person or Online.
Inquiry services can be marked Virtual but don't create meeting links, since nothing is booked yet. Agree the details in your conversation.
Mini sessions
Mini session services don't have a Location type. The Location section sets a default, and each date under Schedule has its own Location name and Address. That's how one service covers a park one weekend and a studio the next. See Running mini sessions.
What your client sees
The location shows on the service before they book, in their confirmation email and on their booking page.
For an online session, the join link sits on their booking page where the address would be, reading Join Google Meet, Join Zoom or similar. It appears once the booking is confirmed. On Plus and Pro, booking reminder emails include a Join meeting link too, so it's easy to find on the day. The confirmation email links to their booking page rather than carrying the meeting link itself.
Frequently asked questions
Why isn't the meeting link in the confirmation email?
The meeting is created as the booking confirms, so it may not exist yet when that email goes out. The meeting link is on your client's booking page, and in booking reminders if you send them on Plus or Pro.
Can clients choose between studio and online?
Yes. On a direct booking, set Location type to In person or virtual. Clients pick In person or Online while booking.
Can I use my own Zoom personal room link?
Yes. Choose Custom link under Virtual setup and paste it into Meeting link. Bear in mind every client gets the same room.
Can mini sessions be online?
No. Mini sessions are held at the location set on each date.