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Payment details and fees

Open a payment to see its amount, receipt and refund history. For card payments, the page also shows Stripe's fee and the net amount received.

Opening a payment​

Open Payments → Payments and select any row. You can also get there from an invoice: under Payments received, open the payment's ⋯ menu and choose View payment.

The page title is the receipt number, and the receipt itself fills the page.

The payment breakdown​

Card payments through Stripe show a Payment breakdown above the receipt:

LineWhat it means
Amount receivedWhat your client paid
Stripe processing feeStripe's fee for that payment
Net to youWhat you keep after fees

CoreHue doesn't charge a platform fee on your client payments. You only pay Stripe's processing fees. That's why you'll normally see just the Stripe line.

If Stripe charged its fee in a different currency from the payment, the last line reads Net before Stripe fee, because the two amounts can't be subtracted directly. Your Stripe dashboard has the converted figure.

Manual payments, like bank transfers and cash, carry no fees, so they don't show a breakdown at all.

On the invoice itself, a card payment's ⋯ menu has View fees, which opens the same breakdown inline. Hide fees closes it again.

Why Stripe's fee varies​

Stripe sets its own rates, which depend on your country, the card and the currency. Open Fees on the Stripe card under Payments → Settings → Payment methods for a link to Stripe's pricing. See Accepting card payments with Stripe.

Actions on a payment​

The header carries what you can do with the payment:

  • Send receipt emails the receipt PDF to your client. See Payment receipts.
  • Download PDF saves the receipt for your records.
  • Email history, in the ⋯ menu, shows the emails sent for this payment, such as receipts.
  • Refund payment for a card payment, or Record refund for one you recorded yourself. See Refunding a payment.
  • Remove payment, for a payment you recorded by mistake. Card payments can't be removed.

Once a payment is fully refunded, the page keeps only Download PDF and Email history.

Refunds on a payment​

Any refund appears in a Refunds section with its amount, date and note. A refund still being processed shows Processing until Stripe confirms it. The payment's status reads Received, Partially refunded, Refunded or Refund processing.

Where fees show in your reports​

The finance report lists each Stripe fee as its own Stripe Fee entry rather than hiding it inside the payment. Its Earnings figure already has fees and refunds taken off, so it's the honest number for a period.

Frequently asked questions​

Does CoreHue take a fee from card payments?​

No. CoreHue doesn't charge a platform fee on your client payments. You only pay Stripe's processing fees, shown as Stripe processing fee on each card payment.

Why don't I see a payment breakdown?​

The Payment breakdown only shows on card payments through Stripe. Payments you recorded yourself or confirmed from a client's proof have no fees, so there's nothing to break down.

Do I get the Stripe fee back if I refund a payment?​

No. Stripe keeps the processing fee on the original card payment, so a full refund leaves you short by the Stripe fee.

Where do I see the total fees I've paid this year?​

Your Stripe fees are in the finance report under Reports → Finance. Set the Period to This year and look at the Stripe Fee entries.

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