# Payment receipts

> How payment receipts work in CoreHue: which payments email a receipt automatically, how to send or download one, and what your client's receipt shows.

Source: https://help.corehue.co/docs/payments/receipts/

An invoice asks for money. A receipt confirms it arrived. CoreHue creates one for every payment, so you and your client always have proof of what was paid and when.

## When a receipt is created

Every payment gets a receipt as it's recorded, whether it came by card, through a client's proof you confirmed, or because you recorded it yourself. There's nothing to create.

## Which receipts are emailed automatically

| How the payment arrived | Receipt emailed automatically? |
| --- | --- |
| You confirmed your client's payment proof | Yes |
| Card payment through Stripe | No |
| You recorded the payment yourself | No |

When you [confirm a client's proof](/docs/payments/reviewing-payment-proof), CoreHue emails them a receipt straight away, with the amount, payment method, date, invoice number and remaining balance in the email itself. If they have no email address on file, it isn't sent.

For card payments and payments you record, send the receipt yourself when your client wants one.

## Sending a receipt

1. Open the invoice and find the payment under **Payments received**, or open the payment from **Payments**.
2. Choose **Send receipt**.
3. The composer opens with your client filled in. Edit the message if you like, or drop in an [email template](/docs/templates/email-templates).
4. Send it. The receipt PDF is attached, since receipts don't have a public link.

> **Commercial clients**
For commercial work, send the receipt without being asked. Their accounts team will want it, and it saves an email chase later.

## Downloading a receipt

On the invoice, the payment's ⋯ menu has **View receipt** and **Download receipt**. On the payment's own page, the same thing is **Download PDF**.

Your client can download their own receipts too. Each payment listed on their invoice has a download button beside it.

## What's on a receipt

A receipt is headed **Payment receipt** with its number, then your business details, who it was **Received From**, the **Date Received**, the **Payment Method**, any **Reference**, the invoice it settles, and the **Amount Received** in figures and in words.

Your business details come from **Settings → Business**, so it's worth filling them in properly. A receipt without an address or registration number is one a client's accountant may push back on. See [Business details and logo](/docs/account/business-details-and-logo).

On the Free plan, receipts and their PDFs carry "Powered by CoreHue". Plus and Pro can turn that off. See [Removing CoreHue branding](/docs/account/removing-corehue-branding).

## Receipt numbers

Receipts have their own numbering, separate from invoices. An invoice paid in three installments has one invoice number and three receipt numbers. The receipt prefix and starting number are part of your numbering setup. See [Invoice defaults, terms and numbering](/docs/invoices/invoice-defaults-and-numbering).

## Corrected and refunded payments

Editing a payment gives it a new receipt number, so the receipt always matches the payment. If you'd already sent the old one, send the new one.

A fully refunded payment no longer offers a receipt to your client, and its receipt can't be emailed.

## Frequently asked questions

### Why didn't my client get a receipt after paying by card?

Card payments through Stripe and payments you record yourself don't send a CoreHue receipt automatically. Only confirming a client's payment proof does. Open the payment and choose **Send receipt** to email the receipt PDF.

### Can my client get their receipt without me sending it?

Yes. Each payment listed on your client's invoice page has a download button for its receipt, so they can save it any time.

### Is the automatic receipt a PDF?

No. The automatic receipt email sent after you confirm payment proof shows the receipt details in the message itself. When you use **Send receipt**, the PDF is attached.

### Can I change what the receipt says?

Not directly. The receipt layout is fixed, but your business details and receipt numbering come from your settings. Update those and new receipts pick up the changes.