# My client didn't get the gallery email

> Client never got the CoreHue gallery email? Check whether it was sent, read its delivery status in Email history, and get the gallery to them another way.

Source: https://help.corehue.co/docs/troubleshooting/client-didnt-get-gallery-email/

Your client is waiting for their photos and the email hasn't shown up. CoreHue keeps a record of every gallery email it sends, so you can find out what happened in a minute instead of guessing.

## Quick checklist

1. **Was it actually emailed?** Publishing a gallery doesn't send anything by itself, and **Share with link** gives you a link to paste rather than sending an email. Open the gallery's **⋯** menu and choose **Email history**. If the send isn't listed, it never went. Choose **Share** and then **Share via email** to send it now.
2. **Is the address right?** In **Email history**, check the **Email address** column character by character. A single typo is the most common reason an email goes nowhere. The **To** field in the share composer starts empty each time, so a mistyped address doesn't fix itself next time.
3. **What does the status say?** Read it against the table below.
4. **Is it in spam or promotions?** If the status is **Delivered**, the email reached their mail provider. Ask your client to search their inbox, spam and promotions folders for your business name or the gallery title.

## What each status means

| Status | What happened | What to do |
| --- | --- | --- |
| **On the way** or **Sending** | It's going out now | Give it a minute |
| **Sent** | Handed to their mail provider | Wait a little, then check again |
| **Delivered** | It reached their mail provider | Ask them to check spam and promotions |
| **Taking longer** | Their provider is delaying it, usually for a short while | Give it a few hours |
| **Not delivered** | The address is wrong or the mailbox doesn't exist | Fix the address and send again |
| **Marked as spam** | It arrived and was reported as spam, sometimes by accident | Contact them another way first |
| **Could not send** | It failed before it left | Send it again |
| **Not sent** | Held back because earlier email to that address failed or was reported | Confirm the address another way |

**Delivered** is as far as tracking goes. CoreHue can't tell whether your client opened the email, so a delivered email that's sitting unread looks the same as one they read.

## Get it to them another way

If the email is stuck, don't wait on it. Choose **Share** in the gallery header and copy the **Gallery link**, plus any **Gallery password**, **Client password** or **Download PIN** they'll need. Then send it however you already talk to them: text, WhatsApp, or a reply to an email thread they're clearly getting. The share dialog also has a WhatsApp button.

## Sending it again

1. Open the gallery and choose **Share**, then **Share via email**.
2. Add your client in **To**. Contacts linked to the gallery appear first under **Gallery contacts**.
3. Under **Include in email**, tick the passwords and PIN they need.
4. Tick **Send a copy to me** so you can see exactly what they received.
5. Send. You'll see "Gallery sent" when it's on its way.

If the gallery has expired or isn't published, CoreHue won't send it. Publish it first, or clear or move the expiry date. See [Sharing a gallery by email](/docs/gallery-sharing/sharing-a-gallery-by-email).

## Help it land next time

Mention during your last conversation that the gallery will arrive by email and roughly when, so your client looks out for it. Ask them to add your email address to their contacts. For more ways to keep out of spam folders, see [Emails landing in spam](/docs/troubleshooting/emails-going-to-spam), and for every kind of email, not just galleries, see [My client didn't get my email](/docs/messages/when-an-email-doesnt-arrive).

## Frequently asked questions

### Does publishing a gallery email my client?

No. Publishing makes the link work. The first time you publish, CoreHue takes you to the share composer so you can send it, but nothing goes out until you send it.

### Can I see whether my client opened the gallery email?

No. Email history shows whether the email was delivered, not whether it was read. The gallery's **Activity** tab shows downloads, collections and email registrations once your client starts using the gallery.

### What name does the email come from?

Your business name. The default subject is "your business name shared a gallery: gallery title", and you can change it before sending.

### Can I send the gallery to more than one person?

Yes. Type or pick several addresses in **To** before you send, for example both partners after a wedding.